Returns & Refunds

We want you to have a clear and straightforward shopping experience. Return and refund requests are reviewed according to the product condition, order details and the applicable terms shown for the order.

Return Eligibility

Where a return is permitted, products should generally be unused, in original saleable condition and accompanied by the relevant packaging, tags and proof of purchase. Certain products may not be eligible for return because of their nature, hygiene considerations, customization or other applicable restrictions.

Before Sending a Return

Please contact customer support before dispatching a return so that we can provide the appropriate return instructions. Do not send products to an address that has not been confirmed by our team.

Refunds

Once an approved return is received and inspected, the applicable refund or other resolution will be processed according to the order terms and the original payment method where supported. Bank, payment-provider or processing times may affect when a refund becomes visible.

Damaged, Incorrect or Defective Products

If you receive a damaged, incorrect or apparently defective product, contact us promptly with your order number and supporting photographs or video where appropriate. We will review the case and advise the next step.

Important

Product-specific return conditions, if any, take precedence where they are clearly communicated before purchase. Nothing in this policy is intended to remove rights available to customers under applicable law.