Shipping & Delivery

We prepare orders for delivery after the order has been successfully placed and payment or other applicable checkout requirements have been completed.

Order Processing

Processing time can vary based on product availability, order volume and the delivery destination. If an item requires additional processing, the applicable information will be communicated where available.

Delivery

Delivery timelines depend on the destination, courier service, serviceability and other factors outside our direct control. The delivery estimate shown at checkout or in your order communication should be treated as the most relevant estimate for your order.

Delivery Address

Please check your shipping address carefully before placing an order. We may not be able to change an address after an order has entered processing or dispatch.

Delays & Exceptions

Courier delays, weather, public holidays, service interruptions and other unforeseen events can affect delivery times. If an order is delayed or appears to be lost in transit, contact us with your order details so we can assist.

Incorrect or Damaged Delivery

If your parcel arrives damaged, or you receive an incorrect item, contact us as soon as reasonably possible and provide order details and clear photographs where relevant. This helps us review the issue and determine the appropriate resolution.